Restaurants at Secrets Royal Beach Punta Cana: A Reality Check

When you're looking forward to a relaxing vacation at an all-inclusive resort like Secrets Royal Beach in Punta Cana, you expect certain standards of service and quality. Unfortunately, our experience fell short of expectations in several areas.

One of the biggest issues we faced was with the shuttle service provided by Sunwing. Our shuttle did not show up on time, leaving us to order a taxi instead. We were also approached by vendors on the beach who would not leave us alone, trying to sell us various items. While it's not a major issue, it can be frustrating and disappointing if you're looking for a peaceful getaway.

We also had issues with room assignment. Despite informing the manager at check-in about our special occasion, we were not acknowledged or treated to any special gestures. Additionally, we found that chairs could not be reserved, but towels were left unattended, which led to frustration and disappointment.

The pool area was another source of frustration, as all the chairs were taken before 8am. On the other hand, Bluewater Grill stood out for its excellent customer service, with friendly staff who made us feel welcome and valued.

However, our overall experience at Secrets Royal Beach was marred by poor service at some restaurants. Despite tipping well, we often felt ignored and left feeling that others were prioritized over us. Our orders were forgotten a few times, and we had to ask multiple times for simple requests like milk for tea.

It's worth noting that staff can be quite pushy when it comes to leaving five-star reviews, with some even taking pictures of your phone with the review. We witnessed this happening to other guests as well, which made us feel uncomfortable and uneasy.

On a positive note, Blue Water Grill served the best food at the resort, with plenty of options for vegetarians like myself. The chef at Barefoot Grill was also incredibly kind and accommodating, making sure I had a veggie burger available every day.

Overall, while Secrets Royal Beach has some great aspects, such as its nighttime performances, our experience was disappointing and left us feeling underwhelmed. If it were possible, we would rate this resort 2.5 out of five stars.

Restaurants at secrets royal beach punta cana